Time is money
Managing all those refund and transfer requests takes a lot of time. Make the system work for you!
Are refund and transfer administration fees a revenue stream? Would you like it to be? Cut out the work, but keep the revenue by setting costs for your automations. Using Race Space, you can set your refund, transfer or deferral rules and let your racers manage themselves.
Key benefits of automated transfers, deferrals & refunds
SUPER SIMPLE TO SET UP
In just a couple of clicks, your automations are up and running.
As with everything on Race Space, setup is easy, flexible and just a couple of clicks away. Simply switch on the services you'd like to offer, add date restrictions and charges, and go!
EXCEPTIONALLY EASY TO OPERATE
Participants can easily find out what their options are and how to do things.
When you set it up, your Refund/Transfers/Deferrals policy is automatically updated, so participants who can no longer attend can find the information they need.
Using their options is super easy too! Its on the first button in their entry account.
On top of that, they can find step-by-step guides in Race Space Help.
PERFECTLY PAINLESS TO MANAGE
Keep on top of all actions taken by your participants
Quickly view what is happening in any of your automations and adjust easily where necessary.
Frequently asked questions
Do I have to offer automated refunds & transfers?
Nope, however they're inevitable within race management and a bit of an annoying time-sink.
Can I still manually manage refunds and transfers?
Yes, and you have full flexibility of how much to charge for the action and whether to keep the participant in the race or not.
How do automated refunds and Booking Protect work?
Booking Protect is the more advanced booking protection that you can optionally select for participants to buy. It usually covers more than organiser driven refunds supply, including 100% refund for many different things like injury, right up until the day of the event. In the case that this is purchased and someone makes a claim, they are sent to Booking Protect to manage the refund.
How do deferrals work if I only have one event?
If a deferral is made, the participant has race credit limited to any of your races for up to one year from the event date of the original event. So they can use it for next years event if you only have one event.
How much can I charge?
That's down to you, most organisers charge between £5 and £15 per refund and slightly less for deferral. You can also set these to be higher and higher closer to the event to manage cashflow in case of last minute drop-outs. Some might still be happy with only a small refund over getting nothing at all.
Can I change my automation rules mid-way through the event?
Yes you can. In some cases, when an event gets cancelled or moved, organisers setup 100% refund or deferral rules instead of manually having to go in and take each action individually.